Refund policy

Returns and refunds

Please choose carefully, as we don’t offer returns, exchanges, or refunds if you change your mind.

If your item is faulty, damaged, not as described, or you receive the wrong item, please contact us as soon as possible at hello@butterflies.co.nz. Include your order number, a description of the issue, and photos where relevant. We’ll assess the issue and provide an appropriate remedy in accordance with the Consumer Guarantees Act 1993.

If a refund is approved, it will be issued to your original payment method within 10 business days. Your bank or card provider may take additional time to process it. If more than 15 business days have passed since we approved your refund, please email us.